Veni Vidi Vici is Marketing and embossing its dynamic services and solutions as an
'Authorized Aggregator' for -
Inbound Call Solutions
Text to Speech and Speech to text Recognition
Event and Promotions
Media and Entertainment
Tele-voting
Inbound Call Service
Inbound call service allows automating call handling thereby relieving customer support executive (CSE). The caller may be presented with a pre-recorded voice messages to register their responses. Depending on the response the call can either be forwarded to CSE or appropriate action can be taken as defined. CTI platform which can handle concurrent incoming calls giving a Hierarchy of options to the callers.
Features
Less overhead for CSE as call handling is automated
Rich user experience
Less telephonic infrastructure
Reduction in operational cost
Out Bound Calls
An automated and fast IVR solution for making calls to customers retrieved from existing CRM database. With our outbound service you can call thousand of number simultaneously. Using this facility the sender can reach targeted audience in a smart and efficient way.
Automated IVR Solution
Retrieves customer numbers from existing database
Can Make simultaneous calls with desired prompts at one go (limited by ISDN PRI E1 channels)
Records & reports customer response (DTMF)
Highly efficient memory and CPU usage
High availability and scalability
Online applications, separate remote dedicated database server for dump upload with Voice prompt with IVR Response.
Outbound Standard Features Includes
Multiple Campaign Management
DND Management
Call Conferencing
Real-time Statistics
Complete Reporting
Number Management
Mode of Reporting Support Service
The day to day MIS shall be available online, thru Web base URLs.
Prompts can be initiated on routine by client or the dumps can be handled by our Customer support team.
Online IVR response trap and integration with your IN.
Dedicated customer support.
Voice conferencing
Voice Conferencing is one of the innovative solutions. This product offers world class comprehensive solution for Audio Conference Calls from anywhere across the globe.
A conference call is a telephone call in which the calling party wishes to have more than one called party to listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call.
Features
Announces who is joining/leaving the conference.
User can exit conference by specific event.
When there is only one user in the conference, music on hold will be played.
