A. telyHD Pro is a revolutionary videoconferencing appliance that connects with standards-based solutions at unprecedented value. And for businesses that can’t invest in their own video infrastructure, the telyHD Pro comes with a one-year subscription to the Tely Labs telyCloud service, providing features and functions that have only been available until now with a heavy investment in video infrastructure. These include six-way multi-party videoconferencing, document sharing, video addresses, NAT resolution and firewall traversal. telyHD Pro combines all the features and functions of previous products telyHD Business Edition and Enterprise Edition to provide an affordable, high-quality videoconferencing endpoint for the estimated 20 million+ secondary and tertiary conference rooms, executive offices and remote offices around the world that do not yet have video communications and collaboration.
A. Tely HD Pro and Tely HD Pro Premium has the same hardware specification but the premium edition will give you three-years subscription for Tely Cloud and three-years software updates.
A. telyCloud is Tely Labs’ cloud-based service that provides features and functions that are normally only available to videoconferencing users with heavy infrastructure investment, including six-way multi-party videoconferencing, document sharing, video addresses, NAT resolution and firewall traversal. telyHD Pro includes a one-year subscription to the telyCloud service.
A. SIP (Session Initiation Protocol) is the industry standard that enables interoperability between SIP-compliant videoconferencing systems. telyHD Pro supports the SIP standard.
A. telyHD Pro supports connectivity with most SIP-compliant videoconferencing endpoints, networks & services, including products/services from Cisco, Polycom, LifeSize, Avaya/Radvision, Blue Jeans Network and more.
A. The telyHD Audio Pod is an external speaker and microphone unit that provides additional audio capabilities for larger conference rooms. The telyHD Audio Pod is a recommended accessory for telyHD Pro appliances when used in mid- to large-sized meeting rooms, as the microphone and speaker assembly is placed in closer proximity to meeting participants.
A. The telyHD Pro appliance comes with a factory warranty, software updates and telyCloud subscription, which are all in effect for one year from the date of purchase. For year two and onward, there are two types of subscription renewals: Annual Services extends the original warranty and software updates for another year. Annual Services & telyCloud extends the original warranty and software updates, as well as telyCloud service for another year. If you choose not to renew, your telyHD Pro will continue to provide SIP, Blue Jeans Network and Skype connectivity as well as all current features and functions (except telyCloud service), but you will no longer be eligible for warranty support or automatic software updates.
A. telyHD is designed to work with any TV with an open HDMI port. Most HDTVs made after 2002 have multiple HDMI ports. telyHD can also be used with computer monitors and projectors with HDMI ports.
A. Yes. All you will require is access to power, Internet, and a TV with a free HDMI port in the new location. All of your settings and preferences will be saved on the device and are instantly available when you plug in at your new location.
A. No, telyHD appliances are all-in-one appliances. No personal computer is required for use. An HDTV and an Internet connection are all you need to make video calls with telyHD Base Edition or telyHD Pro.
A. Less than 10 minutes.
A. No. You can video call with anyone on any device including PCs, Macs, tablets, and mobile phones. All the remote party needs is the Skype application. For the highest quality HD experience, we recommend both parties have a telyHD. Advanced features such as photo sharing and video mail are only available when both parties have a telyHD.
A. Yes. You will require access to power, internet, and a TV with a free HDMI port in the new location. All of your settings and preferences will be saved on the device and are instantly available when you plug in at your new location.
A. Contact us directly at support@telyawal.com.
A. Anyone. You can enjoy a video call with anyone on any Skype-enabled device. All the remote party needs is the Skype application. You can also make a Skype audio call to any device on the planet capable of receiving a traditional phone call. While Skype-to-Skype calls are free, Skype Credit is generally required to pay for calls to phone numbers.
A. No. Like all Skype-certified developers, we’re dependent upon SkypeKit, which does not support multi-party video calls. telyHD Base Edition and telyHD Pro can participate in a multi-party Skype call, but will automatically switch to audio-only mode. On the telyHD screen, each party is represented by an avatar card, which pulses when that party is speaking. telyHD Pro supports group video calling via telyCloud, Blue Jeans Network and SIP.
A. No. You can video call with anyone on any Skype-enabled device including computers, tablets, and smartphones. All the remote party needs is the Skype application. For the highest quality HD experience, we recommend both parties have a telyHD Base Edition or telyHD Pro. Advanced features such as photo sharing and video mail are only available when both parties have a telyHD Base Edition or telyHD Pro.
A. Skype usernames with special characters such as “:” or “@” cannot be used on the telyHD. If your Skype account, or the Microsoft account you use for Skype, contains these characters, you will need to create a new Skype account on your telyHD and then send your contacts from your old account to the new one. If you do not already have a Skype account, we suggest that you create your new account on the telyHD.
A. telyHD has a built-in speaker that will ring when someone is calling. Your TV can be off or on. Either way, telyHD will ring to let you know someone is calling. Then use your TV remote to switch the source/input on your TV. This is the same way you switch from the cable antenna input to a DVD player or other source. You will be able to see the Skype name of the remote party so you can decide if you want to answer.
A. Yes. You can connect telyHD to older TVs using an adapter that converts HDMI video to component video.
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