The following provides details of the terms and conditions of our services -
Explanation of Terms -
Initial Designs -
Each initial design will be designed in industry standard graphics and drawing packages and provided by email to the client for their approval in the form of a single PNG file for their approval and consideration.
Revisions -
Once an initial design has been chosen as the preferred option, the client can specify revisions to the chosen initial to create a variant in terms of form, colour, font or text. A single revision may contain multiple options (i.e. viewing the design in several colours or with several different fonts), but we reserve the right to limit the scope of each revision to what we feel is reasonable.
Finalisation -
At any stage after the client receives the initial designs, they can approve any of the initial designs or design revisions and request that the artwork is finalised and supplied to them. By default the will be supplied in three raster formats (normally PSD, TIF and PNG) of a resolution where the biggest dimension is at least 2500 pixels and four vector formats (normally AI (RGB & Pantone/CMYK) and EPS (RGB & Pantone/CMYK)). Once a design has been finalised, if any further revisions or changes are requested, we reserve the right to charge for these revisions, plus an additional fee for reproduction of the amended final artwork. Depending on the amendments we also reserve the right to charge for the reproduction of vector formats.
Vector Artwork -
The design will be provided in two vector formats, Adobe Illustrator (.AI) and Encapsulated Postscript (.EPS). These formats will not degrade when scaled to large sizes and as such are ideal for premium uses.
Copyright -
Once the design has been finalised and supplied to the client, the client will gain full copyright of the final design. We will however retain copyright on all rejected and interim designs. We also retain the right to use the final design and/or rejected and interim designs in our online or offline portfolio or advertising.
Approval time frame -
From submission of a set of initial or revised designs, we can only guarantee that these designs will be available for a period of 9 days. After this if we receive no communications or instructions from the client we reserve the right to use the designs in whole or part for other projects. In circumstances where we have used a design for another project, we will offer a replacement design at our discretion.
Payment
Payment for the design services has to be made in advance.
Additional services not purchased on the initial order can be purchased until the design has been finalised at the prices stated on the price list.
Additional Items
Provision of Artwork on CD If the final artwork is required on CD this can be purchased for an additional cost.
Refunds -
Refunds are not normally available once the initial designs have been created and supplied to the client, but refunds for incomplete work will be considered at the discretion of the management of Creative Saints.
