We’re here to help!
It is our responsibility to understand and interpret our clients needs in order to assist them to provide a secure living and working environment for its inhabitants; while working with the client we will achieve this goal by providing a total solution based on
- Product reliability sourced from qualified suppliers
- Quality in depth and quality in service
- After sales commitment
- Continuous improvement
We ensure that our customers always come first, are treated respectfully and professionally, and receive support that exceeds expectations.
Our Service Division provides all aspects of service support for our customers. Once Installation of the chosen security solution is completed the Service Division is the main point of contact for our customers. This division is responsible for the management of both commercial and field service delivery functions, including all maintenance and support requests, the handling of all requests for field service and the dispatching of field service engineers to site.
In view of the sophistication of some of these security systems, our field engineers are trained to the highest standard. In addition to the many systems installed by zinq, the Service Division also uses their wide range of technical expertise to develop third party maintenance agreements for customers.
A team of over 100+ fully trained engineers provides Regular and Emergency hours maintenance coverage on all our sites.
We have a customer service department with over 10 years industry experience is ready to assist any direct inquiry: Monday - Friday 9:00 AM - 5:00PM (IST)
Emergency tech support is also available after hours: Monday - Friday 5:00 PM - 8:00PM (IST)