In an increasingly challenging economy, budgets continue to get squeezed, particularly for operations and maintenance. Yet, these functions are critical to the performance and availability of your systems – and to user productivity. Organizations are responding by upgrading their infrastructure to incorporate electronic security systems that are less labor-intensive, or by employing more efficient infrastructure and service delivery models.
Zinq provides comprehensive, skilled hardware and software repair and maintenance services. Zinq is committed to providing the highest level of support for all the products it sells and Installs. In addition, Zinq is also committed to delivering quality services that will enable customers to fully leverage the benefits of the products it sells.
For simplicity there are just two service levels offered to our customers, they are CONTRACT and NON-CONTRACT.
Non - Contract Clients
These are clients who for their own reasons do not wish to adopt an annual service agreement.
This does not alter your rights to a MINIMUM of one year statutory unconditional warranty on all products - and more depending on the product factory warranty which can be as much as FIVE years or LIFE WARRANTY.
We provide basic support to all of our non-contract customers to assist with product installations over the phone where possible. Where not site callouts will be chargeable and cannot be guaranteed within an emergency callout situation.
Contracted Clients
Most customers adopt a service agreement whereby all the facilities of the company are available to the end user thus avoiding any confusion on response and responsibility. Agreements typically include:
- Preventative Maintenance Visits
- 24hr Emergency Callout
- All parts and callouts Included
- IT Support
- Essential Spare parts to be kept in security storage on site
- 4hr response emergency site engineer
- System Firmware Upgrades
*The service contract content can be altered to suit the needs of the client and costs.